Frequently Asked Questions

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What is CashDepot?

CashDepot is a financial services company that relies on our proprietary online platform to offer financial solutions online.

We offer clients pre-approved loans quickly and safely, as well as corporate discounts and payment arrangements through our network of vendors.

To receive the benefits we offer, your company must be affiliated with CashDepot. If your company is not affiliated contact us so that we may present benefits and services we offer and the advantages of affiliating. This service is offered at no cost to the company.

The registration process is very fast and simple, provided you have all the necessary information on hand:

  • Personal (Cedula, phone., Address)
  • Employment (Start date, salary)
  • Banking (Account number, type of account)

You can either register:

  • On-line through our website or
  • By an application form provided by your human resources department.

Once your employment information is confirmed by your employer, your account will be activated and can you may begin enjoying the benefits.

Once your data is in our system, the persona assigned by the company will receive a notification and will verify that the data provided is correct.

The waiting period for registration confirmation will depend on your human resources department, this process can take 1-2 working days.

If your company is not affiliated with CashDepot, share the steps of affiliation with your human resources department or ask your company to contact CashDepot, so you can register and start enjoying our benefits.

CashDepot application was designed to allow you to request the loan product that best meets your needs from the comfort of your computer or mobile device.

  • 1) Log in to your account CashDepot by providing:
    • a) Cedula number
    • b) Password
  • 2) If you desire a QuickCash:
    • a) Indicate the amount
    • b) click the Request button
    • c) Click the Confirm button
  • 3) If you desire the SuperCash:
    • a) Indicate the amount
    • b) Indicate the number of payments
    • c) Click the Request button
    • d) Click the Confirm button

We recognize that you may not always have access to internet to make your loan request and for this reason we are ready to receive it by phone. Our customer service center has trained staff to process your request efficiently, safely and with the highest levels of customer service.

Just call 809-565-CASH (2274), validate the security questions and request the loan that best suits your needs.

  • 1) Call our customer service center
  • 2) Provide identification number
  • 3) Answer the security question
  • 4) Indicate the amount / number of payments if SuperCash
  • 5) Confirm the request

The deposit notification is sent to your email. If you have not received it after an hour; first check your bank account to confirm that the amount has not been deposited and if not you may call our customer service center Monday through Friday from 9:00 am to 6:00 pm at 809-565-2274 for more information.

CashDepot make deposits (disbursements) every hour during hours of operation, this may vary depending on holidays.

Operating hours: Monday – Friday: 9:00 AM – 6:00 PM

Requests received after operating hours will be processed the next business day at 9:00 AM.

You loan payment is received automatically through payroll deductions. CashDepot has made an agreement with your company, where you authorize your employer to withhold and transfer loan payments to CashDepot according to the products that you have requested and selected payment plan.

Pay withholding
We take our policy of responsible lending seriously. To ensure that you always have money available to solve an emergency or unforeseen and avoid over indebtedness.

  • Credit limit according to your ability to pay
  • Retentions never exceed 50% of their net salary
  • Ability to pay multiple products (Capital + Interest)
  • Remitir

Transfers
CashDepot receives your payroll deductions (withholdings) from your employer and are applied (credited) to your balance according to the products that you have requested and selected payment plan of your choice.

  • 1) QuickCash
    • a) We receive payment in full (principal + fees)
    • b) Available again
  • 2) SuperCash
    • a) We receive payments due according your selected payment schedule (principal + interest)
    • b) Not available until the entire balance is settled
    • c) You can pay off the loan without penalties or early termination fees

If you want to make a balloon payment to pay off your loan you can do so at no extra charge. Call us at 809-565-2274 for more information.

You may only use the bank account related to your employment for payroll purposes.

No, your bank account is linked to the company where you works. For your protection, any changes required about your bank account information must be requested by email to CashDepot and confirmed by your employer.

The Annual Percentage Rate, known by its acronym APR is the annualized rate or interest rate you pay for your loans including additional charges such as service fees, and closing costs.

That is, the cost of using these financial products in case they were used for one year. However, the exact legal definition of “Annual Percentage Rate” or APR may vary from one country to another, depending on the type of charges included.

To recover your password go to the login page, click “Recover password”. Enter the email address that is in your account, you will receive an email with a link to change your password.

“If your account is disabled contact us by email, or you can call our customer service center during hours of operation:

Monday – Friday: 9:00 AM – 6:00 PM

Tel: 809-565-2274

info@cashdepotint.com”

CashDepot NOT charge late fees.

That right, if when your employer is processing payroll you have “Insufficient Funds”, i.e., you have not generated enough income to pay or make an installment payment, your account automatically goes into temporary “suspension”.

CashDepot gives you the opportunity to work and catch up on your next pay period without additional charges. Once the payment is received and you are not behind your account automatically “Re-activates” and you may again enjoy the service.

CashDepot offers the following products and services:

Services:

  • Access to its platform to order products
  • Customer Service Center
  • Financial education

Products:

  • QuickCash
  • SuperCash

CashDepot platform lets you manage all your payroll deductions in an automated, secure and private account. You can request QuickCash payday loans or personal loans SuperCash.

NO, CashDepot does not check your credit history. Our goal is to offer access to financial services and products according to your current situation, we believe in our Responsible lending policy.

The online financial education course focuses on teaching the skills, behaviors, values and that enable our customers to make informed and intelligent financial decisions in their daily lives, preparing them to be in a better position to face the basic challenges of making financial decisions encountered throughout their life cycle.

QuickCash is a short term loan in the form of a paycheck advance or payday loan, the total amount borrowed plus fees will be deducted in full in the next pay period.

SuperCash is a personal loan with a higher pre-approved amount limit with a payment. The employee can request the amount desired within the pre-approved limits and the number select the number of shares that best fit your needs.

Our online platform uses a proprietary algorithm to determine the pre-approved amounts. The algorithm uses personal and work information to estimate their ability to pay, among other factors that determine your risk profile.

You can contact us by email, or by calling our customer service center during hours of operation:

Monday – Friday: 9:00 AM – 6:00 PM
Tel: 809-565-2274

info@cashdepotint.com

What is CashDepot?

CashDepot is a financial services company that relies on our proprietary online platform to offer financial solutions online.

We offer clients pre-approved loans quickly and safely, as well as corporate discounts and payment arrangements through our network of vendors.

To receive the benefits we offer, your company must be affiliated with CashDepot. If your company is not affiliated contact us so that we may present benefits and services we offer and the advantages of affiliating. This service is offered at no cost to the company.

No, the bank account is linked to the company where the employee works. For everyone’s protection, any necessary changes to a bank account must be requested by email to CashDepot and confirmed by the company.

The Annual Percentage Rate, known by its acronym APR is the annualized rate or interest rate you pay for your loans including additional charges such as service fees, and closing costs.

That is, the cost of using these financial products in case they were used for one year. However, the exact legal definition of “Annual Percentage Rate” or APR may vary from one country to another, depending on the type of charges included.

To recover your password go to the login page, click “Recover password”. Enter the email address that is in your account, you will receive an email with a link to change your password.

Note: Before performing a second request for to change your password make sure it has not arrived in your spam folder.

Benefits administration:

CashDepot offers a wide range of solutions to manage employees’ voluntary. We provide employees and HR staff the tools to optimize benefit management processes. Your employees will enjoy self-service capabilities for ordering products or requesting information, and thanks to our technological platform HR professionals save time and money.

CashDepot platform lets you manage all your payroll deductions for an automated, secure and private. You can apply for payday loans QuickCash, or SuperCash, personal loans selecting the number of shares that best fit your needs.

Increased efficiency

  • Optimize processes and reduce costs
  • Creating voluntary benefits packages, eliminating the manual process of research and negotiation with suppliers.
  • Monitoring employees financial obligations

Responsibility

  • Cash Depot assumes the risk and responsibility of non-recoverable funds.
  • We have the experience and the legal framework, to follow up with employees.
  • We protect your company, by being the channel between suppliers and your employees.

Easy integration

  • EBMS Our system is designed to easily integrate with your payroll system and HR services.
  • Increased efficiency of notifications in processes such as: low personal, holidays, promotions or any change of status of the employee.

We address the challenges of providing you and our customers (workforce) of:

Excellent experience for their employees.

  • Coordinate mutually satisfactory goals
  • Establish and maintain a good customer/ client relationship
  • Fulfilling requests
  • Delivery of financial products within 2 hours
  • Coordination with suppliers special deals and events
  • Automated online platform

Managing relationships with suppliers

  • Resource Planning
  • Negotiations
  • Legal frame work and contractual liability

Product development

  • Coordination with HR team to meet the needs of the organizational workforce
  • Integrated product development Process

The company is absolved of financial responsibility on products, services and benefits acquired by employees.

The company assumes the role of “facilitator” and its role is limited to managing the payroll deduction and transferring of the funds process in a timely manner for the purchase of products and/or services by employees, as well as notifying CashDepot about layoffs and / or eventualities that may put the recovery funds at risk. These tasks are essential for the proper functioning of our operation and allows us to offer services and products effectively and efficiently.

After evaluating the company’s payroll process for integration with our EBMS, the process may take between 2-4 hours.

  • Assessment of the payroll management system used.
  • Company Registration
  • Registration of the selected personnel that will manage the notifications (HR) and withhold and transfer of the funds (Payroll).
  • EBMS training
  • Information management responsibilities

Quick Cash is a short term loan in the form of a paycheck advance or payday loan, the total amount borrowed plus fees will be deducted in full in the next pay period.

SuperCash is a personal loan with a higher pre-approved amount limit with a payment. The employee can request the amount desired within the pre-approved limits and the number select the number of shares that best fit your needs.

Our online platform uses a proprietary algorithm to determine the pre-approved amounts. The algorithm uses personal and work information to estimate their ability to pay, among other factors that determine your risk profile.

You can contact us by email, or by calling our customer service center during hours of operation:

Monday – Friday: 9:00 AM – 6:00 PM
Tel: 809-565-2274

info@cashdepotint.com

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